Terms of Service

1. The agreement

These terms are an agreement between you and Revive Flow LLC, an Ohio company ("we", "us"), which makes RoundOps. They cover the RoundOps iPhone and Android apps, web app and website (the "Service"). Our Privacy Policy explains how we handle information.

RoundOps is for business use. You must be at least 18 years old. If you open a workspace or use RoundOps for a company, you confirm that you can agree to these terms for that company, and "you" includes the company.

2. Accounts and roles

• The person who opens a company's workspace is its owner. The owner and managers invite people and choose whether each person is a manager or crew member, and can remove access at any time.
• Invitation links and signed-in devices give access to your company's records. Keep them private, and remove people who no longer work for you.
• You're responsible for activity in your workspace and for making sure the information in it is accurate.

3. Free trial

When a company opens a new workspace, it gets a free trial for the length shown in the app at sign-up. No payment information is needed and nothing is charged during the trial. When the trial ends, the workspace is paused unless the owner subscribes. Free trials are for new companies, one per company.

4. Subscriptions and billing

• Who pays. Only the company owner (or someone the owner authorizes) subscribes. Managers and crew members never pay and are never charged.
• Plans and prices. Plans, prices and how many people each plan includes are shown in the app before you buy. Prices may include tax where required.
• How you're charged. You can subscribe in two ways. In the iPhone app, through Apple's App Store: payment is charged to your Apple Account when you confirm the purchase. On the web, at app.roundopsapp.com: payment is charged to your card when you confirm the purchase. Web payments are processed for us by RevenueCat and Stripe; we never see or store your full card number. A company should keep one active subscription, either Apple or web, not both. The Android app doesn't sell subscriptions; owners who use Android subscribe on the web.
• Automatic renewal. Your subscription renews automatically at the end of each period (monthly or yearly) at the then-current price until you cancel. For iPhone subscriptions, your Apple Account is charged within 24 hours before the period ends, unless you turn off auto-renew at least 24 hours before the end of the current period. For web subscriptions, your card is charged at the start of each new period unless you cancel before it begins.
• Team size. Each plan covers a set number of people. If your team grows past your plan, you'll need to move to a plan that covers it to keep adding people.
• Price changes. If we change a subscription price, you'll be told in advance (by Apple for iPhone subscriptions, by email for web subscriptions), and where required you'll be asked to agree before the new price applies.

5. Cancelling and refunds

• Cancel any time. If you subscribed on your iPhone: Settings → your name → Subscriptions → RoundOps → Cancel Subscription, or in the App Store app. If you subscribed on the web: sign in at app.roundopsapp.com, open Billing and choose Manage or cancel.
• Cancel before your renewal date (for iPhone subscriptions, at least 24 hours before) to avoid the next charge. You keep access until the end of the period you already paid for.
• Refunds for App Store purchases are handled by Apple under Apple's policies. You can request one at reportaproblem.apple.com. We can't issue refunds for charges made by Apple.
• Refunds for web purchases. Web subscription charges are not refundable for partial periods, except where the law requires. If you think you were charged by mistake, contact us and we'll make it right.
• Deleting the app or your account does not cancel a subscription. Cancel it first, in Settings or in Billing on the web.

6. If a subscription ends

If the trial ends without a subscription, or a subscription is cancelled or not renewed, the workspace is paused. Your team can still sign in and read past records, but changes need an active subscription. Nothing is deleted while the workspace is paused. Subscribe again and everything is back as it was. The owner can ask us to delete the workspace at any time (see the Privacy Policy).

7. Your company's data

• Your company owns the client lists, schedules, notes, photos and other records it puts into RoundOps ("Company Data").
• You give us permission to host, copy, process and display Company Data only as needed to provide, secure and support the Service for you.
• You're responsible for having the right to enter Company Data, including your clients' names, addresses and property photos, and for giving any notices your clients or employees are owed under the law.
• We don't sell Company Data or use it for advertising.

8. Acceptable use

Use RoundOps only for lawful business operations. Don't:

• try to get into another company's workspace or someone else's account;
• share invitation links or access with people who aren't authorized;
• upload anything unlawful, harmful or that you don't have the right to use;
• misrepresent completed work or falsify visit records;
• interfere with, overload, copy, resell or reverse engineer the Service, except where the law allows it.

9. Maps and other services

RoundOps uses outside services for maps, address lookup, notifications and payments. Directions open in Apple Maps or Google Maps under their own terms. Drive times and driving order are estimates, and may not reflect road closures, traffic, weather or local conditions. Always use your own judgment on the road.

10. App Store terms

If you got RoundOps from Apple's App Store, these terms also apply:

• These terms are between you and Revive Flow LLC, not Apple. We, not Apple, are responsible for RoundOps and its content.
• Your license to use the app is limited to Apple-branded devices you own or control, as allowed by the App Store's Usage Rules, and is not transferable.
• We, not Apple, are responsible for maintenance and support. Apple has no obligation to provide them.
• If the app fails to meet any warranty that applies, you may notify Apple and Apple will refund the purchase price, if any. To the extent the law allows, Apple has no other warranty obligation for the app.
• We, not Apple, are responsible for any claims about the app, including product liability claims, claims that it fails to meet a legal or regulatory requirement, and consumer protection or privacy claims.
• If someone claims the app infringes their intellectual property, we, not Apple, are responsible for investigating, defending, settling and resolving that claim.
• You confirm you are not in a country subject to a U.S. government embargo or listed as a "terrorist supporting" country, and you are not on any U.S. government list of prohibited or restricted parties.
• You must also follow any third-party terms that apply when using the app, such as your wireless carrier's terms.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

If these terms conflict with Apple's Licensed Application End User License Agreement on any of these points, Apple's agreement controls.

11. Changes and ending access

• We improve RoundOps over time and may add, change or remove features. If a change takes away something important that you pay for, we'll give reasonable notice.
• We may update these terms. We'll change the date at the top, and for important changes we'll tell owners in the app or by email before they take effect. Continuing to use RoundOps means you accept the updated terms.
• You can stop using RoundOps at any time. We may suspend or end access if these terms are seriously or repeatedly broken, to protect the Service or other users, or if the law requires it. Where it's reasonable, we'll tell you first and give you a chance to export or fix things.

12. Feedback

If you send ideas or suggestions, we may use them to improve RoundOps without owing you anything.

13. Disclaimers

RoundOps is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don't promise that the Service will be uninterrupted or error-free, or that it will work without a mobile signal at all times.

RoundOps helps you organize routes and records. It does not replace your own judgment, safe-work practices, insurance, contracts with your clients, payroll and timekeeping systems, or accounting records.

14. Limits on liability

To the extent the law allows, we won't be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim related to the Service is limited to the greater of the amount you paid for RoundOps in the 12 months before the claim or $100.

Some places don't allow these limits, so they may not all apply to you.

15. Indemnity

If a claim is brought against us because of Company Data you entered, your use of the Service in breach of these terms, or your violation of the law or someone else's rights, you'll defend us and cover the resulting costs, including reasonable legal fees, to the extent the law allows.

16. Governing law and disputes

These terms are governed by the laws of the State of Ohio and applicable U.S. federal law, without regard to conflict-of-law rules. Before filing a claim, please contact us so we can try to resolve it informally within 30 days. Any lawsuit must be brought in the state or federal courts located in Ohio, and you and we consent to those courts, except that either side may bring a qualifying claim in small claims court.

17. General

• These terms and the Privacy Policy are the whole agreement between you and us about RoundOps.
• If part of these terms can't be enforced, the rest still applies.
• If we don't enforce a right right away, we haven't given it up.
• You can't transfer these terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
• Neither side is responsible for delays caused by events outside its reasonable control.

18. Contact us

trent@reviveflow.ai
Revive Flow LLC, Ohio, United States