How can we help?

Contact us

When you email, include your company name and the phone or email you sign in with. Please never send passwords or invitation links.

Getting started

1. Download RoundOps from the App Store (iPhone, iOS 16.4 or later) or Google Play (Android). Prefer a computer? Start on the web at app.roundopsapp.com.
2. Tap Open my company and enter your name, company and email. Your free trial starts. No payment info is needed.
3. Bring in your client list: paste it, or choose a spreadsheet, PDF or photo of your list.
4. Invite your crew from the Team screen. They join free with the link or code you send.

Crews and managers can use the iPhone or Android app, and managers can also use the web app on a computer. The Android app doesn't sell subscriptions: owners on Android subscribe on the web.

Subscriptions

Subscribe

The company owner subscribes in one of two ways. On iPhone: from the Account screen in the app. Payment goes through Apple and is charged to the owner's Apple Account. On the web: sign in at app.roundopsapp.com, open Billing and pick your plan. Payment is charged to your card. Use one or the other, not both. Managers and crews never pay.

Cancel

If you subscribed on iPhone:

1. Open Settings on the iPhone you subscribed with.
2. Tap your name, then Subscriptions.
3. Tap RoundOps, then Cancel Subscription.

If you subscribed on the web: sign in at app.roundopsapp.com, open Billing and choose Manage or cancel.

Cancel before your renewal date (for iPhone, at least 24 hours before) to avoid the next charge. You keep access until the end of the time you paid for. Your records are kept and your workspace is paused, so you can pick up where you left off if you come back. If you never subscribed after your free trial, there's nothing to cancel.

Refunds

iPhone subscriptions: Apple handles all App Store payments and refunds. Request a refund at reportaproblem.apple.com, or tap the receipt Apple emailed you and choose Report a Problem.

Web subscriptions: charges aren't refunded for partial periods, except where the law requires. If you think you were charged by mistake, email us and we'll make it right.

Restore a subscription on a new phone

Sign in to the same Apple Account, open RoundOps, open the subscription screen from Account and tap Restore a previous purchase.

Delete your account or company

Delete your own account

In the app, go to Account → Delete account. This removes your sign-in details and devices right away. Your company's visit records stay with the company and show "Deleted team member" instead of your name. If you're the company's only manager, make someone else a manager first.

Delete your whole company

The owner can email us from the owner's address and ask us to delete the workspace. We'll delete it and all its records within 30 days. Deleting the app or an account does not cancel a subscription, so cancel it first, in Settings or in Billing on the web.

Team and access

• Someone left your company? Remove them from the Team screen. Their access ends on every phone right away.
• Lost a phone? Ask a manager to remove that person's access, then send a new invitation.
• No signal? The iPhone app keeps working and syncs completed stops, notes and photos when you're back in range.

Policies

Privacy Policy · Terms of Service · Accessibility