RoundOpsThe short version
- We collect what it takes to run your routes: your team, your client list, visit records and the photos you choose to add.
- We don't sell your information, show you ads, or track you across other apps and websites.
- RoundOps does not track where your crew is. Your phone's location stays on your phone.
- Your company's records belong to your company. You can delete your own account in the app at any time.
1. Who we are
RoundOps is made and operated by Revive Flow LLC, an Ohio company ("we", "us"). This policy covers the RoundOps iPhone and Android apps, the RoundOps web app, and this website (together, the "Service").
RoundOps is a business tool. A company (a lawn care, snow, pest, pool or other service business) opens a workspace and invites its managers and crew members. For the records a company keeps in RoundOps, such as its client list and visit history, the company decides what goes in and we handle it on the company's behalf.
2. What we collect
Account and team information
- Names, email addresses or phone numbers used to sign in, roles (owner, manager or crew), and whether each person's access is active.
- Invitations, including who sent them and how they were sent.
- Your company's name and shop address.
Records your company enters
- Client names, service addresses, phone numbers, property instructions and notes, service types and schedules.
- Visit records: completion times, who completed each stop, skipped or called-off stops and the reason, visit notes, incident or damage reports, and changes to the schedule.
- Billing details your company chooses to record about its own clients, such as price per visit, billing frequency and payment notes. RoundOps does not process payments between your company and its clients.
Photos
Photos you take or choose to attach to a property or visit, with the time, who added them and an optional caption. Before a photo is uploaded, the app removes the embedded camera and location data.
Location
- Your phone's location stays on your phone. If you allow it, the app uses your location only to show where you are on the in-app map. It is not sent to us and we do not track crew location. RoundOps does not ask for background location.
- To place properties on the map and plan routes, we convert service addresses into map coordinates (see Service providers).
Subscription information
If a company owner subscribes on iPhone, the purchase is made through Apple. If the owner subscribes on the web, the purchase is made by card through RevenueCat and Stripe, who collect the card details and the owner's email for the receipt. Either way, we receive the subscription status, plan and renewal dates and related purchase identifiers. We never receive or store card numbers.
Device and technical information
- A sign-in token that keeps your device signed in, and, if you allow notifications, a push notification token.
- Limited diagnostic reports when something fails: an error code, a short error description, the app version, your phone platform and operating system version, and the time. These reports do not include client names, addresses, notes or photos.
- Basic request information our hosting provider records when the Service is used, such as IP address, time and the page or feature requested. For rate limiting we store only a scrambled (hashed) form of the IP address.
3. How we use it
- To run the Service: sign people in, show each crew its route, sync changes between phones, plan routes and keep visit and photo records.
- To send notifications you've turned on, such as a general "your route changed" alert. Notifications don't include client names or addresses.
- To manage free trials and subscriptions.
- To answer support requests and fix problems.
- To keep the Service secure and prevent abuse.
- To meet legal obligations.
We do not sell personal information, share it for targeted advertising, use it to build advertising profiles, or track you across other companies' apps and websites.
4. Importing client lists with AI
When you import a client list from a photo, a PDF or a document, the file is sent to AI models that run on our hosting provider's network (Cloudflare Workers AI) so they can read the names and addresses. You review the rows before anything is saved. We don't keep the uploaded file after it has been read, and we don't use your files or records to train AI models. Lists you paste as text or import from a spreadsheet file are read without AI.
5. Service providers
We use these providers to run the Service. They may only use information to provide their service to us.
| Provider | What they do | What they receive |
|---|---|---|
| Cloudflare | Hosting, database, file storage, security, AI list import | All Service data and request logs |
| Apple | App Store purchases, push notification delivery | Purchase details, push tokens and notification text |
| RevenueCat | Subscription status for iPhone and web purchases, and web checkout | Purchase records, a company identifier and, for web purchases, the buyer's email |
| Stripe | Card payment processing for web subscriptions | Card details, billing email and payment records (we never see full card numbers) |
| Expo | Push notification delivery to Apple | Push tokens and notification text |
| U.S. Census Bureau Geocoder and OpenStreetMap Nominatim | Turning service addresses into map coordinates | Service addresses |
| Photon (komoot) | Address suggestions as you type | The partial address typed |
| OpenStreetMap and unpkg | Map images and the map software shown in the app | Your IP address and the map area viewed |
| Our own routing server | Calculating drive order and drive times | Property coordinates |
When you tap an address to get directions, it opens in Apple Maps or Google Maps. Those apps are covered by their own privacy policies.
6. When we share information
- Inside your company. People in your workspace see records based on the role the company gives them. Managers can see their team's activity.
- With service providers listed above, to run the Service.
- When the law requires it, or to protect the rights, safety and property of our users, the public or us.
- In a business transfer, such as a merger or sale, under the same protections described here.
- When you ask us to. For example, a proof-of-service report you choose to send.
7. Cookies and this website
This website does not use cookies, analytics or advertising trackers, and its fonts are served from our own site. The RoundOps web app uses one essential cookie to keep you signed in. It is not used for tracking. If we add analytics to this website in the future, we will update this policy first.
Because we don't sell or share personal information for advertising, there is nothing to opt out of. We also treat Global Privacy Control browser signals as an opt-out request.
8. How long we keep it
- Company records are kept while the workspace exists. If a subscription ends, the workspace is paused and its records are kept so the company can pick up where it left off. A company owner can ask us to delete the whole workspace at any time (see below).
- Deleted accounts. When someone deletes their account, we remove their sign-in details and devices, and replace their name with "Deleted team member" in the company's visit history.
- Photos are kept until they are deleted or the workspace is deleted.
- Diagnostic reports are kept for about 30 days.
- Sign-in tokens expire after 400 days without use, or right away when access is removed.
- Backups kept by our hosting provider are overwritten within about 30 days.
9. Your choices and rights
- Delete your account in the app: Account → Delete account. A company's only manager needs to make someone else a manager first so the company isn't locked out.
- Delete your company's workspace. The owner can email us from the owner's address and we'll delete the workspace and its records within 30 days, except anything we must keep by law.
- Access or correct information. Most details can be changed in the app. For anything else, contact us.
- Notifications and permissions. You can turn notifications, camera, photo and location access on or off in your phone's settings at any time.
- Remove a team member. Managers can remove anyone's access from the Team screen.
10. California and other U.S. states
Depending on where you live, you may have the right to know what personal information we have about you, to get a copy, to correct it, to delete it, and to opt out of its sale, sharing for targeted advertising, or profiling. We don't sell or share personal information for those purposes. To use any of these rights, email us. We'll verify the request and answer within the time the law allows (usually 45 days). You can use an authorized agent, and we won't treat you differently for using your rights.
In the past 12 months we collected the categories listed in What we collect: identifiers, contact information, customer records, photos, service and commercial records, and limited device and diagnostic information. We used them for the business purposes in How we use it and shared them only with the providers in Service providers.
11. If you're a client of a company that uses RoundOps
If a lawn care or other service company has your name, address or property details in RoundOps, that company controls that information. Please contact the company with any request. If you contact us, we'll pass your request to the company and help them respond.
12. Security
We use encrypted connections, private invitations, role-based access, access that can be removed at any time, and scrambled (hashed) sign-in tokens. No system can be completely secure, so please keep your invitation links and devices private and tell us right away if you think an account has been misused.
13. Where data is processed
RoundOps is run from the United States. Our providers may process data in other countries, for example Photon (Germany) and OpenStreetMap (United Kingdom), and Cloudflare operates a worldwide network. By using the Service you understand your information may be processed outside your state or country.
14. Children
RoundOps is a tool for businesses and is not meant for children. We don't knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we'll delete it.
15. Changes to this policy
If we change this policy, we'll update the date at the top. If a change is significant, we'll also tell company owners in the app or by email before it takes effect.
16. Contact us
Questions or requests about privacy: trent@reviveflow.ai
Revive Flow LLC, Ohio, United States